UCP’s Therapy Program serves children from infants to early teens at our two clinics. The Laura Dozer Center is located at 1802 West Parkside Lane Phoenix, AZ 85027 which is in North Phoenix, south of Pinnacle Peak Rd. and east of 19th Ave. UCP Downtown East is located at 5025 East Washington St # 108, Phoenix, AZ 85035 off the 202 on East Washington at Ability 360.

UCP therapies include:

• Occupational Therapy
• Speech Therapy
• Physical Therapy

Our specialty programs include:

• Feeding Therapy
• Robot Assisted Gait Training
• Augmentative and Alternative Communication
• Baby Clinic
• Constraint Induced Movement Therapy
• LIFE Group

First, talk with your pediatrician about your child’s development. Most insurances companies require a doctor’s prescription for therapy. What your concern is will determine what type of therapy your doctor may recommend. Once you have that prescription, contact UCP at 602-682-1845 or [email protected].

The first step is to contact us at 602-682-1844 or [email protected]. Our referral team will send you an intake packet to fill out that contains a consent for treatment, developmental history questions, primary care physician contact information, Insurance information, and other items needed to begin the process of enrolling your children for therapy. Once we receive the intake packet, insurance benefits will be verified, and a payment plan will be discussed (if applicable). We will also need a prescription from the primary care physician recommending the evaluation and/or treatment. After this point, our referral team will work with you to schedule the first session with a therapist for the requested therapy.

Yes. Private pay for therapies is an option that can be discussed with clinic therapy management during the intake process. We have private pay options for evaluation and if it is recommended in the evaluation, we have opportunity to private pay for on going therapy on a weekly, bi-weekly, or monthly basis.

• • Aetna
  • Arizona Long Term Care (ALTCS)
  • Blue Cross Blue Shield of Arizona (BCBS)
  • Cigna
  • Division of Developmental Disabilities (DDD)
  • Humana
  • Mercy Care (AHCCCS)
  • TRICARE
  • United Healthcare (UHC)
  • United Healthcare Community Plan (AHCCCS)
  • United Medical Resources (UMR)

  Updated 2.22.24

More info

As a parent or caregiver, you are a partner with the therapist for your child’s plan of care and your active involvement will determine the goals in the plan. You should actively participate in the therapy session, and only on occasion view through our one-way mirrors if it helps your child to participate. As the primary person in your child’s life, you should always know about your child’s progress and what activities to do at home. Please know, the therapy clinic requires that you remain on-site during all therapy sessions. Rare exceptions to this must be discussed prior to the appointment with the therapy manager.

The Early Learning Center is an inclusive environment, serving children with and without special needs.

Please go to our Procare Registration Portal to begin the pre-enrollment process. To schedule a tour call or email: 602-943-5472 [email protected]

Our Early Learning Center uses Procare to communicate with families throughout the day. Parents receive updates about what their child has eaten, times of diapering or toileting, activities their child is participating in, incident reports and reminders from teachers about upcoming program events. Procare also allows parents to easily contact their child’s teacher.

Our Early Learning Center is open 7am-6pm. Our Infant classroom is open 7:30am-5:30pm

We are a NAEYC Accredited Early Learning Center that provides and inclusive environment for children with and without special needs. Through emergent curriculum we foster social emotional growth and curiosity by providing engaging learning opportunities for children of all ages. Our program engages families, encouraging a strong partnership between home and school life.  Parents have multiple opportunities to engage with the program through parent events, volunteering opportunities and twice yearly parent teacher conferences. As an accredited facility, we provide a high quality learning environment with highly qualified individuals.

We have a limited amount of Quality First scholarships awarded on a first come, first served basis. Eligibility for scholarships is based on income guidelines. To check the availability of scholarships call: 602-943-5472.

Yes, we accept subsidized payment through the Department of Economic Security. Depending on approval from DES a copay may be required.

UCP’s HCBS program provides 1-1 care services in the home or community to individuals that qualify under DDD (the Division of Developmental Disabilities).

Attendant Care (ATC)- Help with all activities of daily living that the individual can not do for themselves ie: cooking, cleaning, bathing, dressing.

Habilitation (HAH) – Teaching an individual a new skill that they have not learned or mastered ie: tying shoes, shaving, safety skills, meal planning.

Respite (RSP) – Gives the primary caregiver (guardian, whomever) a much needed break

Trained DCW’s (Direct Care Workers) who are 18 years or older, that can pass a drug screening and back ground check provide the 1-1 care service. They could be a family member or friend of the individual.

HCBS Coordinators after they pass a drug screening and background check.

We are always looking to hire Direct Care Workers, apply today at https://phoenix.jobing.com/ucpofarizona

The State of Arizona through the Department of Economic Security (DES) and through federal funds, depending on the individuals qualifying status.

Contact the HCBS department  at UCP: 602-313-8999 then check eligibility here.

 

The individual needs to be an Arizona Resident, voluntarily applies, is at risk if 6 years old or younger or has been diagnosed prior to age 18 for Epilepsy, Cerebral Palsy, Cognitive/Intellectual Disability, or Autism, and has substantial functional limitations in 3 of 7 major life areas.

Yes, as long as they are 18 years or older and qualify. If you do not have a family member you can choose from UCP caregivers that you have interviewed.

Yes, in CPR, 1^st Aid, Article 9, DCW (if ATC is being provided), Anti-Harassment, BBP- Blood Born Pathogens, Body Mechanics and Personal Hygiene, Cultural Competency, Fraud, Waste and Abuse, HIPAA (privacy policy), Incident Reporting, Intro to DDD, Mandatory Reporting, Medication Policies and Procedures, Positive Behavior Support, Skill Building and the ISP Process.

We believe the right training gives employees the necessary skills and knowledge to carry out their work to the best of their ability, increasing quality of work and providing the best care possible.

SUMMARY OF UCP’S TRAININGS

CPR/First Aid/AED:

Course topics include: recognizing an emergency, sudden cardiac arrest, using an artificial external defibrilator, choking and abdominal thrusts (mild and severe obstruction for adults, children and infants), chest compressions, high performance CPR for adults, children and infants, infectious blood borne diseases, and common first aid situations. This is a four hour, in person training where employees receive hands on training with CPR manikins, AED trainers, gloves, inhalers and epi-pens.

Article 9:

Instruction for Article 9 covers a variety of topics, which include individual rights of people with disabilities, rules regarding teaching safe and effective methods of communication, abuse and neglect. Instruction and training covers techniques for positive behavior support, prohibited techniques, confidentiality, consent, and methods of reporting and documentation. This is a four hour, in person training.  All employees must pass this class by receiving 80% or above on the test.

Direct Care Worker (for employees providing attendant care)

Training is provided for hands-on care for the elderly and individuals with disabilities. Direct Care Workers enable individuals to participate in activities that enhance their quality of life by preparing meals, assisting with bathing and dressing, and other activities of daily life that many of us take for granted. Not only do DCWs make a huge difference for the individuals for whom they provide care, their work is vital to the well-being of thousands of Arizona families as well as our communities.

Anti-Harassment Training:

Anti-Harassment Training builds awareness and can help prevent harassment and various types of discrimination, whether at the Laura Dozer Center, at UCP Downtown or in a member’s home.

Blood Borne Pathogen:

Awareness of infectious microorganisms in human blood that can cause disease in humans. These pathogens include, but are not limited to, hepatitis B (HBV), hepatitis C (HCV) and human immunodeficiency virus (HIV). Hepatitis B vaccines are offered to all UCP employees at no additional cost.

Body Mechanics and Personal Hygiene:

Members depend on their provider for hands on assistance at times.  Topics covered in this training are: procedures for lifting, transferring, avoiding injury when transferring a member in/out of a wheelchair, personal hygiene issues that are unique to a person with a disability.

Cultural Competency:

Employees learn about the different cultures, rituals, and beliefs. For the employee/provider of health information or health care, these elements influence beliefs and belief systems surrounding health, healing, wellness, illness, disease, and delivery of health services. The concept of cultural competency has a positive effect on member care delivery by enabling providers to deliver services that are respectful of and responsive to the health beliefs, practices and cultural and linguistic needs of diverse members.

Diversity and Inclusion in the Workplace:

UCP is committed to fostering, cultivating and preserving a culture of diversity and inclusion. This training provides a clear understanding of what diversity is, a review of UCP’s values, as well as, examples of what to do and what not to do.

Fraud, Waste and Abuse:

Fraud, waste and abuse account for millions of dollars lost in the healthcare system.  This results in patients, honest providers and working people paying for it. This training helps employees to detect, prevent and correct fraudulent, wasteful or abusive practices concerning billing, altering claim forms, hours worked, and unnecessary costs related to healthcare programs.

HIPAA:

Employees of UCP are expected to keep all related information to our members confidential. This training goes over what is PHI (protected health information) and the best ways to protect it and keep our member personal and medical information private.

Incident Reporting:

The health and safety of our members are of utmost importance. Incident Reporting is an event or occurrence that could potentially impact the health and well-being of an individual, his/her relatives, the State of Arizona, the service provider or the community.

Introduction to Developmental Disabilities:

An overview of the most common developmental disabilities, the importance of People First Language, disability demographics and what we need to know about the families we serve.

Mandatory Reporter:

An overview of the policies and procedures for reporting suspected abuse and neglect, mandatory reporter protocol, types of abuse defined for children and adults, how to report abuse and neglect.

Medication Policies and Procedures:

Administering medication is a tremendous responsibility.  Topics cover common abbreviations, procedures for administering medications, administering medications in various forms (liquid, tablet, capsule, topical, eye and nose drops), disposal procedures, documenting errors, and medication policies and procedures.

Positive Behavior Support:

Emphasis is placed on appropriate behaviors that help encourage self-esteem, self- independence and the ability to make choices. Topics covered include, impressions of behavior, challenging behaviors, why behaviors occur, and building relationships through positive communication.

Skill Building and the ISP Process:

This training covers positive teaching techniques, positive reinforcement, determining a member’s individual strengths, writing teaching strategies, components of an Individual Support Plan (ISP) and implementing the Individual Support Plan (ISP) and Teaching Plan.

Volunteers are able to volunteer in varies programs and departments:

Volunteer with the members: Assist in various programs with children or adults in a classroom setting. Provide support to staff in preparing activities and snacks for the day, participating in field trips, share talent, and engagement with members, staff, and community!

Volunteer in administration: Provide clerical support in the office, such as filing, scanning, preparing mailings, data entry, organizing, and any other projects assigned.

Volunteer in special events: Assist UCP staff during their annual events including galas, fun run, program parties and celebrations, community fairs and more.

Serve on committees: As we increase awareness, we are always looking for new people to bring another perspective.

Volunteer age requirement starts at 12. However each volunteer case may vary, depending on the program, department, project, or special event, volunteers under 12 can be accepted. The volunteer services assigned to a minor will be performed in a non-hazardous environment and will comply with the appropriate requirements of child labor laws. Minors will need to be accompanied by parent, guardian, or adult at all times. All waivers and forms will be completed with consent of a parent or legal guardian prior to volunteering.

Yes. Each volunteer case may vary, depending on the program, department, project, or special event. Volunteers under 18 years of age can be accepted. However minors will need to be accompanied by parent, legal guardian, or adult at all times. Any volunteer service assigned to a minor will be performed in a non-hazardous environment and will comply with the appropriate requirements of child labor laws. All waivers and forms will be completed with consent of a parent or legal guardian prior to volunteering.

Volunteers will never take the place of an employee, or be used as a staff ratio for any classroom, program, or service at UCP. Each volunteer has an identified supervisor or lead that is responsible for direct management their volunteer duty or task. The supervisor or lead is responsible for the day-to- day management and guidance of the work of the volunteer and shall be available for consultation and assistance.

Depending on the court order, UCP may or may not be able to accommodate the court ordered community service hours. This will be discussed with the Human Resources Director or Manager.

In general, UCP insurance covers volunteers while they are acting as agents for UCP for: Liabilities they might incur while performing UCP duties Liabilities incurred as a result of accidents in a UCP owned or leased vehicle Medical expenses incurred in conjunction with their UCP volunteer activities (injured volunteers should first turn to their own personal health and medical insurance). Questions about insurance for volunteers can be referred to UCP’s Human Resources, Community Relations Manager, or Development Department

UCP can start the process of fingerprinting the volunteer, and or provide them with intructions on how to complete however the fee will be at the volunteer’s own expense.

Yes. Depending on the time length of service, and what area or program the parent/gaurdian will volunteer their time in, they will still need to go through the volunteer process. Applications, credentials, trainings, etc.